The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Systmonline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- phoning the Medicine Order Line on 01246 588 860 (Monday to Friday, 9am to 4pm, excluding bank holidays)
The surgery does not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 5 working days after you have ordered it from a pharmacy of your choice.
Please ensure to order your repeat prescription early if it is due on or near a bank holiday.
You can collect your prescription from the surgery, or your items will be available for collection from your chosen pharmacy if you’ve requested this.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Medicines management
The practice may conduct medicines management reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within Derby and Derbyshire ICB. If you have been asked to submit a medical review.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- rashes and insect bites
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.